Outage in IRIS Software Systems Ltd

GXP Manager Response Time Degredation

Resolved Major

January 30, 2021 - Started about 5 years ago - Lasted 3 days
Official incident page

Incident Report

We started expriencing high memory usage on our iRiS Manager Web App at around 6:30pm UTC which started to impact response times for some users of iRiS Manager. We scaled out the number of instances and the issue persisted to a degree but allowed us to bring response times back to normal. We have not seen this type memory issue before and we are investigating with Microsoft Azure support. We have added further automation to adjust our infrastructure automatically if a similar issue occurs but our engineers are primarily focused on working to uncover the root cause.

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Latest Updates ( sorted recent to last )

RESOLVED about 5 years ago - at 02/02/2021 10:49AM

We started expriencing high memory usage on our iRiS Manager Web App at around 6:30pm UTC which started to impact response times for some users of iRiS Manager.

We scaled out the number of instances and the issue persisted to a degree but allowed us to bring response times back to normal. We have not seen this type memory issue before and we are investigating with Microsoft Azure support. We have added further automation to adjust our infrastructure automatically if a similar issue occurs but our engineers are primarily focused on working to uncover the root cause.

Latest IRIS Software Systems Ltd outages

Error When Scanning IRIS QR codes - about 1 month ago

Incident - Unable to access GXP Manager - 4 months ago

Degraded performance to IRIS Guest - over 1 year ago

Degraded performance of PMS Service - about 2 years ago

Degraded performance to API Services - about 2 years ago

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