Outage in IRISTEL

Network Connectivity issue - New Broadsoft/ACME outage

Resolved Major
April 22, 2024 - Started 8 months ago - Lasted 1 day
Official incident page

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Outage Details

Dear Iristel Customers, We are experiencing network outage in our new Broadsoft/Uboss system, our ACME trunks have lost communications with our core network. Calls from and towards broadworks PSTN are impacted. We are investigating the issue with our vendor. Start time is approximately 4/22 0:00 am EST. We apologize for the downtime today and thank you for your patience. We are working hard to restore the service and will update the notice in the process. Sincerely, Iristel NOC
Components affected
IRISTEL HOSTED PBX
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/23/2024 01:52PM

Dear Iristel Customers,

We have monitored our network for the past 24h and it seems all connection related issues have resolved and call traffic has resumed to usual statistics. If you continue to face challenges, please let our support teams know.

Sincerely,
Iristel NOC

MONITORING 8 months ago - at 04/22/2024 02:34PM

Dear Iristel Customers,

Our vedor has resolved the issue and all calls to/from broadworks PSTN are functional. The issue is resolved at around 10:00AM EST.

We continue to monitor the system until the EOD for any potential issues.

We are investigating the issue with our vendor. Our apologize for the inconveniences this had caused and appreciate your cooperation.

Sincerely,
Iristel NOC

INVESTIGATING 8 months ago - at 04/22/2024 11:52AM

Dear Iristel Customers,

We are experiencing network outage in our new Broadsoft/Uboss system, our ACME trunks have lost communications with our core network. Calls from and towards broadworks PSTN are impacted.

We are investigating the issue with our vendor.

Start time is approximately 4/22 0:00 am EST.

We apologize for the downtime today and thank you for your patience. We are working hard to restore the service and will update the notice in the process.

Sincerely,
Iristel NOC

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