Outage in IRISTEL

Halifax, NS -Missing Audio

Resolved Major
June 24, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

Dear Iristel Customers, Please be advised that our network encountered connectivity issues in Halifax, Nova Scotia earlier today, resulting in calls with missing audio. Alternate symptoms of the calls include dead air or one-way voice. In some instances, outbound calls had connectivity issue as well.  Start Time: Unknown ETR: Unavailable We apologize for the interruption and appreciate your patience. If you have additional questions, please reach out to our support team. Sincerely, Iristel Support
Components affected
IRISTEL HOSTED PBX IRISTEL NOVA SCOTIA
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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/24/2025 07:28PM

This incident has been resolved.

MONITORING 4 months ago - at 06/24/2025 04:20PM

Dear Iristel Customers,

The issue has been resolved.
If you continue to face challenges connecting to 902 number range, please let Iristel support teams know.
We apologize for the interruption and inconvenience and appreciate your patience.

Start time - Unknown
End time - 12:05 PM EDT

Sincerely,
Iristel NOC

INVESTIGATING 4 months ago - at 06/24/2025 02:32PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 06/24/2025 02:30PM

Dear Iristel Customers,

Please be advised that our network encountered connectivity issues in Halifax, Nova Scotia earlier today, resulting in calls with missing audio. Alternate symptoms of the calls include dead air or one-way voice. In some instances, outbound calls had connectivity issue as well. 

Start Time: Unknown
ETR: Unavailable

We apologize for the interruption and appreciate your patience. If you have additional questions, please reach out to our support team.

Sincerely,
Iristel Support

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