PSTN Connectivity Issue: Val-d'Or, QC

Dear Iristel Customers,

As confirmed by our service provider, a major outage affected the area due to a failed equipment at their Central Office.
The defective equipment has been replaced, and our service provider has confirmed that the issue has been fully resolved and services have been restored.

Thank you for your patience and understanding throughout this incident.

Regards,
Iristel NOC

Dear Iristel Customers,

It has been observed that the IP connectivity to the site has been restored, and traffic has resumed on the circuit since 2:31 PM EST.
However, we are yet to confirm restoration details from our service provider.

In the meantime, we will continue to closely monitor the circuit and provide updates as soon as additional information becomes available.

Thank you for your patience and understanding.

Sincerely,
Iristel NOC

Dear Iristel Customers,

Power has been restored to our data center; however, IP connectivity to the site remains an issue.
We are working closely with our regional ISP to resolve this as quickly as possible.

Sincerely,
Iristel NOC

Dear Iristel Customers,

We received an update that the incident is most likely attributable to a power interruption brought by a severe storm in the area. We are still confirming the details on the ground and we will keep you updated for any development.

Thank you for your patience and understanding.

Regards,
Iristel NOC

Dear Iristel Customers,

We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally.

Our team is investigating the issue to restore full service as quickly as possible.

Approximate Downtime: August 09, 2026 0938H UTC

We sincerely apologize for the disruption and appreciate your patience.

Sincerely,
Iristel NOC