Iristel Maintenance Window – Media Gateway Controller Maintenance – 19 Nov 2025 at 5am EDT

Dear Iristel Customers, Iristel Maintenance Window – Media Gateway Controller Maintenance – 19 Nov 2025 at 5am EDT Summary: A maintenance window has been scheduled to reboot the cards on our primary and secondary MGW's. Timeline: The affected date: Nov 19 from 5:00 AM EDT to 5:30AM EDT. Downtime Prevention: no downtime is expected as there are 2 redundant controllers. Escalation Contacts: If you notice any complications during this maintenance window or if you have any other requirements related to the exchange/quality of RTP packets, please do not hesitate to contact our IRISTEL's NOC team immediately thru our email: noc@iristel.com or at +1-416-295-0010. We will gladly address any concerns you may have. We at Iristel always strive to have the best possible service and thank you for understanding the need for maintenance events as announced. Thank you, Sincerelly Iristel team