PSTN connectivity: Richmond Hill, Ontario

Dear Iristel Customers,

The incident has been restored by cooling down the the Telco room and cleaning of air filters to aide airflow. The equipment affected has been monitored up and is working as expected.

Restored Time: 18:10 EDT May 01, 2026

May we request to re-test and contact us if further assistance is needed. Thank you for your patience anmd understanding.

Regards,
Iristel NOC

Dear Iristel Customers,

Our Platform Team has identified that the temperature in the equipment room where our device is located is currently very high.

It appears that the air conditioning unit may be turned off or not functioning properly.
The site admin is currently working to restore proper cooling in the room.

We will provide further updates once the issue has been resolved.

Sincerely,
Iristel NOC

Dear Iristel Customers,

We are experiencing an intermittent PSTN connectivity issue in our Richmond Hill, Ontario data-center.
Some calls in the following regions will have intermittent reachability failures.
All other regions and systems are active and have normal operations.

Richmond Hill, Ontario
Unionville, Ontario
Thornhill, Ontario
Markham, Ontario
Newmarket, Ontario

Our Platform team is investigating this issue further.
We will keep this space updated as we receive additional information.

Sincerely,
Iristel NOC