Connectivity issues in Northern Canada

Dear Iristel Customers,

We can confirm that all fiber restoration work is now complete and all services have been fully restored.

The initial activity began around 20:00 MT and wrapped up by 23:30 MT. Once finalized, traffic was successfully routed back from our alternate path to the primary fiber route.

Please contact our support teams if you continue to experience any issues with call completion in the region.

Thank you for your patience and cooperation.

Sincerely,
Iristel NOC

Dear Iristel Customers,

We have received an update from the underlying carrier that the fiber restoration is on-going and ETR is 2300H MST tonight. We are closely coordinating with them for update. Thank you.

Regards,
Iristel NOC

Dear Iristel Customer Team,

The Iristel Network Infrastructure Team has also implemented alternative routing to Yellowknife and Inuvik while the fiber break is on-going. We are monitoring active traffic and should restore SS7 network in the region.

Thank you.

Regards,
Iristel NOC

Dear Iristel Customers,

Fiber Restoration is still on-going. The underlying carrier repair crews, splicing teams, and required materials have arrived on-site. Excavation work is underway to expose the damaged fibre, and the splicing crews are preparing replacement cables in parallel with ongoing excavation activities. Unfortunately no ETR has been provided.

We will keep you posted for any substantial development. Thank you for your patience and understanding.

Regards,
Iristel NOC

Dear Iristel Customer,

The Iristel network infrastructure team has routed around the issue in Whitehorse. Calls relying on the SS7 network in the region should be operational.

We are currently looking at alternate routing options to resolve Yellowknife as well.

Sincerely,
Iristel NOC

Dear Iristel Customer,

Please be advised that the underlying carrier has isolated the root cause of the issue and their repair crew is currently enroute to the site.

Due to the uncertain scope of the repair, the ETR remains tentative.
We will provide further updates as they become available.

Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to support@iristel.com.

Thank you for your continued patience and understanding.

Dear Iristel Customers,

We are currently experiencing a service outage in NorthWest Territories which will affect calls in/out at the moment.
We have reached out to our underlying carrier partners for further investigation.

At this moment, we do not have an accurate ETR, but be rest assured that we are working actively to restore services back to normal operation.

More information to follow.
We thank you for your patience and understanding.

Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to support@iristel.com.