Outage in Ironclad

PDF -> docx conversion errors impacting Editor and Jurist

Resolved Minor

March 03, 2026 - Started 3 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Ironclad experienced PDF-to-DOCX conversion errors that caused issues in the Editor and Jurist components, affecting workflows for 45.9 hours. As a precautionary measure, PDF editing and PDF-based compare functionality were temporarily disabled during the incident. The issue was identified and a fix was implemented to resolve the conversion problems.

We are currently investigating an issue affecting PDF-to-DOCX conversion in Ironclad that is resulting in errors in Ironclad Editor and Jurist. Our team is actively working to identify and resolve the problem. As a precaution, we have temporarily disabled PDF editing and PDF-based compare in Ironclad until this issue is resolved.

Components affected

Ironclad Workflows

Need to monitor Ironclad outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

IDENTIFIED 3 days ago - at 03/03/2026 08:29PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 03/03/2026 07:36PM

We are currently investigating an issue affecting PDF-to-DOCX conversion in Ironclad that is resulting in errors in Ironclad Editor and Jurist. Our team is actively working to identify and resolve the problem.

As a precaution, we have temporarily disabled PDF editing and PDF-based compare in Ironclad until this issue is resolved.

Latest Ironclad outages

PDF to docx conversion issues in Ironclad Editor and Jurist - 3 days ago

Site performance problems - 23 days ago

Latency Issues Affecting Workflows and Dashboard - about 1 month ago

Latency issues on Production/NA1 - about 2 months ago

Platform Latency - about 2 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook