Outage in Ironclad
PDF -> docx conversion errors impacting Editor and Jurist
Resolved MinorIncident Report
Summary AI Generated
Ironclad experienced PDF-to-DOCX conversion errors that caused issues in the Editor and Jurist components, affecting workflows for 45.9 hours. As a precautionary measure, PDF editing and PDF-based compare functionality were temporarily disabled during the incident. The issue was identified and a fix was implemented to resolve the conversion problems.
We are currently investigating an issue affecting PDF-to-DOCX conversion in Ironclad that is resulting in errors in Ironclad Editor and Jurist. Our team is actively working to identify and resolve the problem.
As a precaution, we have temporarily disabled PDF editing and PDF-based compare in Ironclad until this issue is resolved.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 2 months ago - at 03/03/2026 08:29PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 months ago - at 03/03/2026 07:36PM
We are currently investigating an issue affecting PDF-to-DOCX conversion in Ironclad that is resulting in errors in Ironclad Editor and Jurist. Our team is actively working to identify and resolve the problem.
As a precaution, we have temporarily disabled PDF editing and PDF-based compare in Ironclad until this issue is resolved.
Latest Ironclad outages
Issues with Smart Import - 4 days ago
Smart Imports & Jurist Upload Failures - 10 days ago
Degraded Performance for Smart Import and Jurist - 10 days ago
Site performance problems - 19 days ago
Site performance problems - 22 days ago
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