Outage in Ironclad
Issues with Smart Import
Resolved Minor
April 14, 2026 - Started 4 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Ironclad's Smart Import service experienced intermittent errors for 3.4 hours, causing failed imports and 503 errors when users attempted to process documents. The engineering team deployed a mitigation that restored normal operation and eliminated the customer-facing errors. The service returned to normal functionality with continued monitoring to ensure stability.
We are currently investigating an issue affecting Smart Import that is causing intermittent errors for some customers.
Users may see failed imports or 503 errors while attempting to process documents. Our Engineering team is actively investigating and working to restore normal performance.
We will share another update as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 04/14/2026 10:32PM
We have deployed a mitigation for the Smart Import issue and expanded the update to all customers.
Smart Import is now operating normally, and we are seeing successful responses in production. We are keeping this incident in Monitoring while our team continues to watch performance closely and confirm the issue remains stable.
If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots.
MONITORING
4 days ago - at 04/14/2026 09:54PM
We have deployed a mitigation for the Smart Import issue and expanded the update to all customers.
We are now seeing successful responses in production and have mitigated the customer-facing errors. Our team is continuing to monitor performance closely to ensure the issue remains stable.
If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots.
INVESTIGATING
4 days ago - at 04/14/2026 07:47PM
We are currently investigating an issue affecting Smart Import that is causing intermittent errors for some customers.
Users may see failed imports or 503 errors while attempting to process documents. Our Engineering team is actively investigating and working to restore normal performance.
We will share another update as soon as we have more information.
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