Outage in Ironclad
URGENT: Pause Salesforce Managed Package Upgrades
Resolved Minor
May 11, 2026 - Started 4 days ago
- Lasted about 17 hours
Incident Report
Summary AI Generated
Ironclad identified an authentication issue in their latest Salesforce Managed Package that affected CLM Dependencies and mailgun API, causing connection problems for users who had already upgraded. The company advised customers to pause any pending upgrades to maintain integration stability while they worked on a fix. After 17 hours, the issue was resolved with the release of managed package version 3.7.7, which became available for download.
We have identified an authentication issue within the latest version of the Ironclad Salesforce Managed Package.
If you have not yet upgraded, no action is required. To ensure your integration remains stable, please do not upgrade your Salesforce version until further notice. We are working on a resolution and will provide an update once the issue is resolved.
If you have already upgraded and are experiencing connection issues, please reach out to our Support team for assistance.
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 05/12/2026 05:11PM
We have addressed the issue with a new managed package v.3.7.7 which is now available for download.
IDENTIFIED
4 days ago - at 05/12/2026 02:14PM
The team is actively working on a fix. There will be a new managed package release coming soon (v3.7.7) that will need to be downloaded once the fix is live.
Status page will be updated as soon as the new version is available to download.
INVESTIGATING
4 days ago - at 05/12/2026 02:24AM
We have identified an authentication issue within the latest version of the Ironclad Salesforce Managed Package.
If you have not yet upgraded, no action is required. To ensure your integration remains stable, please do not upgrade your Salesforce version until further notice. We are working on a resolution and will provide an update once the issue is resolved.
If you have already upgraded and are experiencing connection issues, please reach out to our Support team for assistance.
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