Outage in Ironclad
Degraded performance with document conversion subprocessor
Resolved Minor
April 27, 2026 - Started 6 days ago
- Lasted about 7 hours
Incident Report
Summary AI Generated
Ironclad experienced degraded performance with their document conversion subprocessor, causing some users to encounter errors when interacting with PDFs. The incident affected CLM North America (NA1) and Workflows components for 7 hours. Engineering implemented a fix that restored normal PDF functionality, with monitoring in place to ensure continued stability.
We are currently aware that some users may experience errors when interacting with PDFs. Our engineering team is investigating the root cause and is working toward a resolution. We will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 04/27/2026 07:09PM
A fix has been implemented, and we have confirmed that PDF interactions are now functioning as expected. We are currently monitoring the system to ensure continued stability and will provide a final update once we are fully confident the issue is resolved.
INVESTIGATING
6 days ago - at 04/27/2026 06:27PM
We are currently aware that some users may experience errors when interacting with PDFs. Our engineering team is investigating the root cause and is working toward a resolution. We will provide an update as soon as we have more information.
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