Outage in Ironclad
Smart Import Issues with contract recognition
Resolved Major
July 29, 2026 - Started 12 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
**Ironclad Smart Import Incident Summary** An upstream OpenAI outage caused elevated error rates in Ironclad's Smart Import contract recognition feature, affecting CLM environments in North America and Europe as well as the Repository. Smart Import processing partially recovered during the incident, though contract type extraction remained disabled while the team validated stability. The incident lasted approximately 1.4 hours, with OpenAI service availability improving by 5:00 PM and the team continuing to monitor for full restoration.
We are investigating elevated error rates affecting Smart Import contract recognition. Our team confirmed this is tied to an upstream OpenAI incident that has been acknowledged by their team.
Smart Import request processing has partially recovered, but contract type extraction remains disabled while we validate service stability. We are actively monitoring the upstream service and will post another update once full functionality is restored.
Components affected
Ironclad CLM Europe (EU1) Ironclad CLM North America (NA1) Ironclad Repository Ironclad RepositoryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
12 days ago - at 07/29/2026 12:00AM
As of 5pm, availability of OpenAI services has improved and we are continuing to monitor.
INVESTIGATING
12 days ago - at 07/28/2026 11:15PM
We are investigating elevated error rates affecting Smart Import contract recognition. Our team confirmed this is tied to an upstream OpenAI incident that has been acknowledged by their team.
Smart Import request processing has partially recovered, but contract type extraction remains disabled while we validate service stability. We are actively monitoring the upstream service and will post another update once full functionality is restored.
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