Outage in Ironclad
Entity lookup returning "no matching options"
Resolved Minor
July 08, 2026 - Started 10 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
**Ironclad – Entity Lookup "No Matching Options" (4.7 hours)** A logic defect in the Entity picker caused entity and counterparty search on workflow launch forms to return "no matching options," blocking users from launching affected workflows in both NA1 and EU1 environments. The issue was identified as faulty display logic within the entity selection component and affected Workflows and CLM across North America and Europe. A fix was deployed and recovery was confirmed, with monitoring continuing to ensure stable performance.
We are actively investigating an issue affecting entity and counterparty search on workflow launch forms in production.
Some customers may see “no matching options” when selecting an entity for their counterparty, which prevents certain workflows from being launched.
Components affected
Ironclad Workflows Ironclad CLM North America (NA1) Ironclad Workflows Ironclad CLM Europe (EU1)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
10 days ago - at 07/08/2026 09:19PM
We have implemented a fix for the issue affecting entity and counterparty search on workflow launch forms in production.
We are seeing recovery and are continuing to monitor closely to confirm stable performance across impacted workflows.
IDENTIFIED
10 days ago - at 07/08/2026 07:43PM
We've confirmed that the issue is tied to bad logic underlying how the Entity picker displays options to select. We are working on a fix to address this bad logic and making it available on Production as soon as we can.
INVESTIGATING
10 days ago - at 07/08/2026 05:30PM
We are actively investigating an issue affecting entity and counterparty search on workflow launch forms in production.
Some customers may see “no matching options” when selecting an entity for their counterparty, which prevents certain workflows from being launched.
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