Outage in Ironclad
Degraded Performance for Smart Import and Jurist
Resolved Minor
April 08, 2026 - Started 4 days ago
- Lasted 12 minutes
Incident Report
Summary AI Generated
Ironclad experienced degraded performance affecting Smart Import and Jurist services, causing some document imports to fail with extraction errors instead of completing successfully. The issue impacted Repository, Workflows, and CLM systems across both Europe (EU1) and North America (NA1) regions. The incident lasted 12 minutes while the team investigated the performance degradation.
We are currently investigating an issue affecting Smart Import that may cause some document imports to fail with extraction errors.
At this time, the impact appears to be degraded performance. Some import attempts may retry and then surface an error in the app instead of completing successfully.
Our team is actively investigating, and we will provide another update as soon as more information is available.
Components affected
Ironclad Repository Ironclad Workflows Ironclad Repository Ironclad Workflows Ironclad CLM Europe (EU1) Ironclad CLM North America (NA1)Trusted by 1000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
4 days ago - at 04/08/2026 06:05PM
We are currently investigating an issue affecting Smart Import that may cause some document imports to fail with extraction errors.
At this time, the impact appears to be degraded performance. Some import attempts may retry and then surface an error in the app instead of completing successfully.
Our team is actively investigating, and we will provide another update as soon as more information is available.
Latest Ironclad outages
Smart Imports & Jurist Upload Failures - 4 days ago
Site performance problems - 13 days ago
Site performance problems - 16 days ago
PDF -> docx conversion errors impacting Editor and Jurist on EU1 - about 1 month ago
PDF -> docx conversion errors impacting Editor and Jurist on EU1 - about 1 month ago
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