Outage in Ironclad
Issues with PDF Documents
Resolved MajorIncident Report
Summary AI Generated
Ironclad experienced a major incident where Document OCR functionality failed due to rate limits being reached, causing errors in Smart Import, Run AI, and Intake Agent features. The issue affected Workflows and Repository components, preventing proper PDF document processing. The problem was resolved after 45 minutes by adjusting the OCR rate limits, with continued monitoring in place.
We are currently investigating an issue affecting Document OCR in Ironclad that is resulting in errors in Smart Import, Run AI, and Intake Agent (EAP). Our team is actively working to identify and resolve the problem.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 03/09/2026 07:45PM
Rate limits for document OCR were reached and adjusted to address the issue. We are continuing to monitor for any further issues.
INVESTIGATING
about 1 month ago - at 03/09/2026 07:33PM
We are currently investigating an issue affecting Document OCR in Ironclad that is resulting in errors in Smart Import, Run AI, and Intake Agent (EAP). Our team is actively working to identify and resolve the problem.
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