Outage in Ironclad
PDF -> docx conversion errors impacting Editor and Jurist on EU1
Resolved Minor
March 10, 2026 - Started about 1 month ago
- Lasted 2 days
Incident Report
Summary AI Generated
PDF-to-DOCX conversion functionality failed on Ironclad's EU1/Europe Production environment, causing errors in both the Jurist and Ironclad Editor services. The issue persisted for 44.7 hours before a fix was implemented and the team began monitoring the results.
We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 03/11/2026 05:08PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 03/10/2026 08:06PM
We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem.
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PDF -> docx conversion errors impacting Editor and Jurist on EU1 - about 1 month ago
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