Outage in Ironclad
Bulk Document Download, Dashboard Exports and Preview Degraded in NA1 Production
Resolved Minor
June 03, 2026 - Started about 19 hours ago
- Lasted 26 minutes
Incident Report
Summary AI Generated
Ironclad experienced a 26-minute service degradation in NA1 production where bulk document downloads, dashboard exports, and preview actions were failing due to backend database latency affecting document-processing jobs. The issue impacted workflows, contract exports, repository functions, and export services across the North America region. The problem was resolved through backend changes and the service was restored to normal operation.
We are investigating an issue affecting some customers in NA1 production where bulk document download, dashboard export, and preview actions are failing. We have identified elevated errors in the document service and are actively working to mitigate the issue. Our current investigation indicates the problem is related to backend database latency impacting dependent document-processing jobs. We will share another update as soon as we have more information.
Components affected
Ironclad Workflows Ironclad Personalized Contracts Export (CSV) Ironclad Repository Ironclad CLM North America (NA1) Ironclad Export ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 18 hours ago - at 06/03/2026 07:57PM
We've made changes on the backend to address the issues with downloads and exports and are monitoring for any further issues.
IDENTIFIED
about 19 hours ago - at 06/03/2026 07:45PM
We are investigating an issue affecting some customers in NA1 production where bulk document download, dashboard export, and preview actions are failing. We have identified elevated errors in the document service and are actively working to mitigate the issue. Our current investigation indicates the problem is related to backend database latency impacting dependent document-processing jobs. We will share another update as soon as we have more information.
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