Outage in Ironclad
Salesforce Managed Package: Document & Approval Sync Disruption
Resolved Minor
June 24, 2026 - Started 24 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
A 5.4-hour incident affected the Ironclad Salesforce Managed Package, causing document sync failures between Ironclad and Salesforce and approvals not reflecting correctly in the Ironclad Approval object, impacting Workflows and CLM North America (NA1). Engineering identified the root cause and deployed a code fix, with active monitoring confirming the fix is performing as expected.
We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.
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Latest Updates ( sorted recent to last )
MONITORING
24 days ago - at 06/25/2026 01:09AM
A code fix to address the syncing issue between Ironclad and Salesforce affecting documents and approvals has been deployed. We are actively monitoring that the fix is performing as expected.
IDENTIFIED
24 days ago - at 06/24/2026 10:28PM
We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.
INVESTIGATING
24 days ago - at 06/24/2026 08:51PM
We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.
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