Outage in ISI

Transfer.isi-info.com SFTP Services

Resolved Minor

January 07, 2026 - Started about 1 month ago - Lasted about 9 hours
Official incident page

Incident Report

ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 11:40 PM CST to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Components affected

ISI SFTP Data Transfer

Need to monitor ISI outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/07/2026 09:57PM

This incident has been resolved.

MONITORING about 1 month ago - at 01/07/2026 12:58PM

ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 11:40 PM CST to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Latest ISI outages

Inbound Support Calls - 4 days ago

Webex Collection - 20 days ago

Cloud Connect Server Connection Issue - 29 days ago

Classic Reporting - Outbound Emails - 2 months ago

Transfer.isi-info.com SFTP Services - 3 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook