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Outage in ISI

Cloud Connect Server Connection Issue

Resolved Minor
January 15, 2026 - Started 29 days ago - Lasted 5 days
Official incident page

Incident Report

After a recent update to Cloud Connect, an issue was discovered that has caused a subset of Cloud Connect Servers to be unable to connect to ISI Analytics; resulting in Directory Imports being unable to fetch new data. This is currently under investigation, and updates on a resolution will be provided when available.

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 01/20/2026 07:57PM

After monitoring server statuses this morning, we are considering this issue resolved. Thank you for your patience.

MONITORING 24 days ago - at 01/20/2026 02:16PM

The Cloud Connect software update has been release, and we are now monitoring server connection statuses to confirm the issue has been resolved.

IDENTIFIED 25 days ago - at 01/19/2026 08:21PM

The issue has been identified, and an update for Cloud Connect is being prepared for release later today. Thank you for your patience while we tend to this issue.

INVESTIGATING 29 days ago - at 01/15/2026 10:00PM

After a recent update to Cloud Connect, an issue was discovered that has caused a subset of Cloud Connect Servers to be unable to connect to ISI Analytics; resulting in Directory Imports being unable to fetch new data. This is currently under investigation, and updates on a resolution will be provided when available.

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