Outage in Island

Login issue

Resolved Minor

November 16, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue causing intermittent login errors for some users in the Island Enterprise Browser and the Island Management Console. Users with active browser sessions are not impacted. Our team is working to identify the root cause and restore full functionality as quickly as possible. We will share additional updates as soon as they become available.

Components affected

Island US - Browser Island EU - Browser Island UK - Browser Island US - Mobile Browser Island EU - Mobile Browser Island UK - Mobile Browser Island US - Management Console Island EU - Management Console Island UK - Management Console

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/16/2025 08:40PM

The login issue affecting the Island Enterprise Browser and the Island Management Console has been fully resolved.
Our third-party authentication provider has restored normal service, and all functionality is operating as expected.
Thank you for your patience.

MONITORING 2 months ago - at 11/16/2025 08:27PM

The third-party authentication issue has been resolved, and login functionality to the Island Enterprise Browser and Island Management Console has been restored.

We are currently monitoring the situation to ensure full stability.

IDENTIFIED 2 months ago - at 11/16/2025 08:05PM

We have identified that the intermittent login errors affecting the Island Enterprise Browser and the Island Management Console are originating from a third-party authentication service used by Island.

Users with active browser sessions remain unaffected.

We are actively working with our third-party provider to restore full functionality as soon as possible and will provide additional updates as they become available.

INVESTIGATING 2 months ago - at 11/16/2025 07:44PM

We are currently investigating an issue causing intermittent login errors for some users in the Island Enterprise Browser and the Island Management Console.

Users with active browser sessions are not impacted.

Our team is working to identify the root cause and restore full functionality as quickly as possible. We will share additional updates as soon as they become available.

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