Island Outage History

The Island Data and analytics service experienced delays in Syslog SIEM integration (TCP/HTTP) in the US region for 5.3 hours. Syslog events were delayed but not lost during the incident. The issue was identified and fixed, with the service returning to normal after processing queued logs.

The Island Secure Viewer service experienced an issue where users encountered "Connection is lost — you can still view the document" error messages. The incident affected users' ability to properly connect to the Secure Viewer, though document viewing remained partially functional. The issue was resolved after 17 minutes with full functionality restored.

The Island Secure Viewer service experienced a major incident where users encountered "Connection is lost — you can still view the document" errors, preventing normal document viewing functionality. The issue affected the Secure Viewer component for approximately 1.1 hours while the engineering team investigated and implemented a fix. Full functionality was restored and the incident was resolved.

Some users experienced intermittent login errors when attempting to access the Island Browser or Island Management Console across US, EU, and UK regions for 22 minutes. Users who were already logged in were not affected and could continue working normally. The issue was resolved by implementing a corrective change to address the underlying cause, restoring login functionality for all affected users.

Users experienced intermittent login errors when attempting to access the Island Browser and Island Management Console across US, EU, and UK regions for 3.1 hours. While many existing logged-in sessions continued to operate normally, some active sessions were also intermittently impacted during the incident. The issue was resolved through a corrective change that addressed the underlying cause, restoring full login functionality for all affected users.

The Island Management Console experienced an issue that prevented customers from applying policy changes across EU, US, and UK regions for 14 minutes. The engineering team identified the root cause and implemented a corrective change to resolve the problem. Policy updates are now functioning normally and the system is being monitored for stability.

Some users experienced intermittent login errors when attempting to access the Island Browser or Island Management Console across US, EU, and UK regions for 21 minutes. Users who were already logged in remained unaffected and could continue working normally throughout the incident. The issue was resolved by implementing a corrective change to address the underlying cause, restoring login functionality for all affected users.

An issue with a third-party data processing provider caused degraded analytics visibility in the Management Console for UK region customers, preventing certain data and analytics from displaying properly. The incident lasted 1.8 hours and affected only the UK Management Console while all other services remained fully operational. The visibility issue was resolved with all data now displaying as expected and no data loss occurred.