Outage in IT Glue
Datto RMM - Intermittent Job Creation Failures on the Syrah (APAC) and Vidal (US East) platforms
Resolved MinorIncident Report
Summary AI Generated
Datto RMM experienced intermittent job creation failures in the Web UI on the Syrah (APAC) and Vidal (US East) platforms for approximately 15 days. The Kaseya R&D Team identified the root cause and deployed a fix to the affected platforms, followed by a full rollout with version 15.0.1. The issue was fully resolved once 15.0.1 went live across all production platforms.
The Kaseya R&D Team identified the cause of the issue where Jobs intermittently fail to be created in the Web UI.
The fix for the problem is currently being tested, and it is planned to be deployed in the coming days.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/15/2026 02:25PM
The 15.0.1 version that included the fix for this issue is live on all production platforms.
MONITORING
20 days ago - at 07/01/2026 10:20AM
The fix has been implemented on both the Syrah and Vidal platforms.
IDENTIFIED
21 days ago - at 06/30/2026 01:26PM
The Kaseya R&D Team identified the cause of the issue where Jobs intermittently fail to be created in the Web UI.
The fix for the problem is currently being tested, and it is planned to be deployed in the coming days.
Latest IT Glue outages
Datto RMM - Merlot - Slow loading pages across the Web Application, Audit attempts are unsuccessful - about 7 hours ago
Datto RMM - Merlot - Agents going offline - 1 day ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
