Outage in IT Glue

Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-1701'

Resolved Major

July 01, 2026 - Started 20 days ago - Lasted 29 minutes
Official incident page

Incident Report

Summary AI Generated

Datto SaaS Protection experienced a 29-minute major outage affecting customers hosted on node 'des1-bfyii-1701', who were unable to access their accounts. Kaseya's R&D team identified the root cause and deployed a fix, moving to a monitoring phase before fully resolving the incident. The issue was fully resolved within approximately 29 minutes of the initial report.

We are aware of a problem where customers hosted on node 'des1-bfyii-1701' are currently unable to access their accounts. The Kaseya R&D Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 20 days ago - at 07/01/2026 08:45PM

This incident has been resolved.

MONITORING 20 days ago - at 07/01/2026 08:24PM

Our R&D team has identified the issue and have implemented a fix. The team is monitoring for any other issues.

INVESTIGATING 20 days ago - at 07/01/2026 08:18PM

We are aware of a problem where customers hosted on node 'des1-bfyii-1701' are currently unable to access their accounts.

The Kaseya R&D Team is currently investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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