Outage in IT Glue

Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2319'

Resolved Major

July 21, 2026 - Started about 3 hours ago - Lasted 39 minutes
Official incident page

Incident Report

Summary AI Generated

Datto SaaS Protection customers hosted on node 'aue1-bfyii-2319' were unable to access their accounts for approximately 39 minutes. The Kaseya R&D Team investigated and implemented a fix, which was then monitored before the incident was confirmed resolved.

We are aware of a problem where SaaS Protection customers hosted on node 'aue1-bfyii-2319' are unable to access their accounts and are experiencing a disruption to their services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED about 3 hours ago - at 07/21/2026 06:42PM

This incident has been resolved.

MONITORING about 3 hours ago - at 07/21/2026 06:29PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 hours ago - at 07/21/2026 06:05PM

We are aware of a problem where SaaS Protection customers hosted on node 'aue1-bfyii-2319' are unable to access their accounts and are experiencing a disruption to their services.

The Kaseya R&D Team is actively investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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