Outage in IT Glue
KaseyaOne & Kaseya Store - Issues with payment provider
Resolved MinorIncident Report
Summary AI Generated
KaseyaOne and Kaseya Store experienced intermittent payment processing failures over approximately 3.3 hours due to connectivity issues between the payment provider and its fraud prevention system, resulting in increased authentication declines. Core platform functionality remained unaffected throughout the incident. The issue was resolved with no further action required.
Our payment provider for KaseyaOne and Kaseya Store has identified intermittent connectivity issues with our fraud prevention provider that might cause increased authentication declines.
During this time, users may experience intermittent issues related to payment processing in KaseyaOne and Kaseya Store.
Core platform functionality outside of payment services will remain unaffected.
We recommend avoiding payment-related actions during this maintenance window where possible. We will monitor the situation and provide updates if necessary.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/06/2026 04:56PM
This incident has been resolved.
IDENTIFIED
4 days ago - at 08/06/2026 01:41PM
Our payment provider for KaseyaOne and Kaseya Store has identified intermittent connectivity issues with our fraud prevention provider that might cause increased authentication declines.
During this time, users may experience intermittent issues related to payment processing in KaseyaOne and Kaseya Store.
Core platform functionality outside of payment services will remain unaffected.
We recommend avoiding payment-related actions during this maintenance window where possible. We will monitor the situation and provide updates if necessary.
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