Outage in IT Glue
Datto SaaS Protection - M365 Backup and Restore issues affecting customers in multiple regions
Minor
August 25, 2026 - Started 5 days ago
Official incident page
Official incident page
Incident Report
We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore issues. Export services are not affected.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 08/26/2026 07:44PM
Our R&D team has implemented additional changes to restore full functionality to affected customers and they are closely monitoring for any other issues.
IDENTIFIED
4 days ago - at 08/26/2026 05:06PM
Our R&D team is continuing to address this issue and restore full functionality to the affected customers.
MONITORING
4 days ago - at 08/26/2026 12:03PM
We are continuing to monitor for any further issues.
MONITORING
5 days ago - at 08/25/2026 11:57PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 08/25/2026 09:48PM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 08/25/2026 08:39PM
We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore issues. Export services are not affected.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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