Outage in IT Glue
Datto Endpoint Backup for PC - Germany - Degraded Service Performance Affecting Select Infrastructure Nodes
Resolved MajorIncident Report
Summary AI Generated
Datto Endpoint Backup for PC users in Germany experienced degraded offsite performance affecting backup and recovery operations on infrastructure nodes des1-dtc-server-30, des1-dtc-server-32, and des1-dtc-server-33. The incident lasted approximately 51.7 hours, with a fix implemented roughly 1.5 hours after detection and monitoring confirmed before full resolution. The incident was fully resolved on August 28, 2026.
We are aware of a problem where Datto Endpoint Backup for PC users in the Germany region, paired to 'des1-dtc-server-30', 'des1-dtc-server-32' and 'des1-dtc-server-33' will experience degraded offsite performance, which may affect backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/28/2026 06:18PM
This incident has been resolved.
MONITORING
4 days ago - at 08/26/2026 03:58PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 08/26/2026 02:40PM
We are aware of a problem where Datto Endpoint Backup for PC users in the Germany region, paired to 'des1-dtc-server-30', 'des1-dtc-server-32' and 'des1-dtc-server-33' will experience degraded offsite performance, which may affect backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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