Outage in Iterable

Workflow incorrectly processing users with nested objects.

Resolved Minor
April 13, 2021 - Started about 4 years ago - Lasted 12 months
Official incident page

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Outage Details

Engineering is currently investigating incorrect workflow processing for a subset of users involving nested objects. Next update at 2 pm PDT
Latest Updates ( sorted recent to last )
MONITORING about 4 years ago - at 04/14/2021 01:40AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 4 years ago - at 04/14/2021 01:15AM

We are continuing work on deploying a fix and should have a resolution soon. Next update at 8 pm PST

IDENTIFIED about 4 years ago - at 04/13/2021 11:55PM

Our engineers have identified the underlying cause and are working on a fix. Next update at 6 pm PST

INVESTIGATING about 4 years ago - at 04/13/2021 09:32PM

Our engineering team is still investigating the incorrect workflow filtering for customers that are using fields of type “nested” in their workflow filter nodes. Next update 4:30pm PDT.

INVESTIGATING about 4 years ago - at 04/13/2021 07:55PM

Engineering is currently investigating incorrect workflow processing for a subset of users involving nested objects.
Next update at 2 pm PDT

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