Outage in Iterable

C22 ingestion delays

Resolved Minor
May 20, 2025 - Started about 19 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

Starting at around 9 pm PT 5/19, cluster 22 began experiencing delays delays on user updates, list uploads, user deletion, and event processing. Customers could experience delays of up to 6 hours currently. The engineering team is currently investigating and working to remediate these delays. Next update at 9:30 am PT or sooner.
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 05/20/2025 07:02PM

The system has finished working on backlog of data and the data is caught up. All systems are operational and have no issues.
Engineering will continue to monitor the cluster performance.

MONITORING about 17 hours ago - at 05/20/2025 04:34PM

Our engineering team has rolled out a fix to remediate the delays seen on c22 for user updates, list uploads, user deletion, and event processing. The system is currently working through the backlog of data and we should see it drained in a couple of hours. Engineering will continue to monitor the cluster performance until the backlog is completely drained. Next update at 11:30 am PT or sooner.

INVESTIGATING about 18 hours ago - at 05/20/2025 03:20PM

We are continuing to investigate this issue.

INVESTIGATING about 19 hours ago - at 05/20/2025 02:52PM

Starting at around 9 pm PT 5/19, cluster 22 began experiencing delays delays on user updates, list uploads, user deletion, and event processing. Customers could experience delays of up to 6 hours currently. The engineering team is currently investigating and working to remediate these delays. Next update at 9:30 am PT or sooner.

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