Outage in itopia

Trouble logging in

Resolved Major
July 08, 2019 - Started over 5 years ago
Official incident page

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Outage Details

We are currently experiencing a service disruption. Some users may experience issues accessing CAS portal. Our software team is working to identify the root cause and implement a solution. We will send an additional update in 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED over 5 years ago - at 07/08/2019 08:21PM

After closely monitoring CAS services, our software team confirmed the login issues had been fully resolved. Our sincerest apologies. We are working to reduce the risk of this happening in the future.

MONITORING over 5 years ago - at 07/08/2019 04:11PM

CAS login issues have been resolved and all services are working as normal. Please clear your cache in order to log back in.
Our software team keeps monitoring the performance to ensure continuous service availability.

INVESTIGATING over 5 years ago - at 07/08/2019 02:51PM

Our team determined the login issues are related to the authentication service. We continue actively investigating the route cause to provide a solution as soon as possible.
We will provide another update in 60 minutes, we apologize for the inconvenience.

INVESTIGATING over 5 years ago - at 07/08/2019 02:01PM

We are currently experiencing a service disruption. Some users may experience issues accessing CAS portal.

Our software team is working to identify the root cause and implement a solution.

We will send an additional update in 30 minutes.

Latest itopia outages

Service Disruption: cas.itopia.com, portal.cloudvdi.net and myrdp.download portal - almost 4 years ago
Service disruption: myrdp.download portal and cas.itopia.com - about 4 years ago
The ability to create new deployments in CAS is currently unavailable - over 4 years ago
Service disruption: Google authentication - about 5 years ago
Service disruption: myrdp.download portal and Google authentication - over 5 years ago

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