Outage in itslearning

Issues with opening PDF files in assignment

Resolved Major
August 07, 2024 - Started 11 months ago - Lasted 2 days
Official incident page

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Outage Details

We are aware of an issue where users can not open PDF files attached in the assignment description field. We are investigating the issue.
Components affected
itslearning
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/09/2024 02:53PM

This incident has been resolved.

We apologize for any inconvenience related to this issue.

MONITORING 10 months ago - at 08/09/2024 12:38PM

Our Engineering team has now deployed a fix which will solve the impact to customers.

We see improvement after implementing the fix and will continue to monitor for stability.


We apologize for the inconvenience this may have caused.

IDENTIFIED 10 months ago - at 08/09/2024 12:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 08/08/2024 07:20AM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 08/07/2024 03:51PM

We have identified an issue and we are aiming to resolve the issue as soon as possible.

INVESTIGATING 11 months ago - at 08/07/2024 01:45PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 08/07/2024 01:38PM

We are aware of an issue where users can not open PDF files attached in the assignment description field.

We are investigating the issue.

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