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Outage in itslearning

IMSE import service temporarily paused

Resolved Minor
July 31, 2025 - Started 7 months ago - Lasted about 20 hours
Official incident page

Incident Report

We have temporarily stopped the IMSE import service. We are preparing a fix that we will deploy before re-enabling it. We expect an update on this on Friday August 1.
Components affected
itslearning

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 08/01/2025 12:46PM

The issue has been resolved. The IMSE import service has been re-enabled and the imports are running.
It may take some time to complete the imports in the queue.

MONITORING 7 months ago - at 08/01/2025 12:17PM

We have deployed a fix and are monitoring.

IDENTIFIED 7 months ago - at 08/01/2025 12:07PM

We are working on deploying a fix.

IDENTIFIED 7 months ago - at 07/31/2025 05:00PM

We have temporarily stopped the IMSE import service. We are preparing a fix that we will deploy before re-enabling it.
We expect an update on this on Friday August 1.

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