Outage in Ivanti Cloud
Policy Assignment and Agent Registration for Neurons Platform Agents may be delayed (1963155)
Resolved MinorIncident Report
Summary AI Generated
**Ivanti Cloud – Neurons Platform Agent Delays (July 21–23, 2026)** A 43.5-hour incident caused delays in policy assignment and agent registration across the Neurons platform, initially isolated to the NVU region before expanding to all environments (MLU, NVU, UKU). The root cause was identified as a resource constraint, which was addressed by scaling up related infrastructure. A fix was implemented on July 22 and the incident was fully resolved on July 23 at 14:21 UTC.
We are investigating an issue that may cause delays in policy assignment for Neurons Platform Agents in the NVU region. Customers may experience slower-than-expected policy deployment during this time.
Components affected
Ivanti Cloud Neurons (NVU) Ivanti Cloud Neurons (MLU) Ivanti Cloud Neurons (UKU)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 07/23/2026 02:21PM
This incident has been resolved.
MONITORING
14 days ago - at 07/22/2026 08:45PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
14 days ago - at 07/22/2026 06:21PM
We have identified the issue and have scaled up related resources to compensate. Our current estimates are that Agent Registration and Policy Assignment should return to normal around 0200 2026-07-23 UTC.
INVESTIGATING
14 days ago - at 07/22/2026 01:22PM
We are expanding the scope of this issue to include Agent Registration and all environments. We are continuing to work on the issue with priority
INVESTIGATING
15 days ago - at 07/21/2026 09:14PM
This issue may affect agent registration as well. SRE is still investigating
INVESTIGATING
15 days ago - at 07/21/2026 06:52PM
We are investigating an issue that may cause delays in policy assignment for Neurons Platform Agents in the NVU region. Customers may experience slower-than-expected policy deployment during this time.
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