Self Service for iOS 11.4 prevents Device Compliance registration

Earlier today, we identified an issue in Self Service version 11.4 that could cause registration failures when using Device Compliance with Jamf Pro on iOS. This issue was isolated to version 11.4.

To resolve this, version 11.4 has been removed and replaced with Self Service 11.4.1, which is functioning as expected. We recommend ensuring that devices are now running Self Service 11.4.1, which is available as of 9:27 UTC.

If you continue to experience any problems, please reach out to Jamf Support for further assistance.

We are awaiting approval of Self Service 11.4.1, and have requested expedited review. We do not yet have an ETA for release, though will update this post as soon as the new version becomes available.

Customers leveraging Device Compliance and managing iOS devices should disable any automatic app update workflows to prevent Self Service from updating to version 11.4.

We appreciate your patience and will continue to provide updates as new information becomes available.

We’ve submitted a fixed version of Self Service 11.4.1 to Apple for App Store approval and have requested expedited review. We’re currently awaiting approval and do not yet have an ETA for release. We will update this post as soon as the new version becomes available.

Customers leveraging Device Compliance and managing iOS devices should disable any automatic app update workflows to prevent Self Service from updating to version 11.4.

We appreciate your patience and will continue to provide updates as new information becomes available.

Jamf engineering has identified the issue and is working towards service restoration. We have submitted a new build of Self Service for App Store approval and requested expedited review.

Currently impacted customers should contact Jamf Support if more immediate remediation required.

Details: Customers using Device Compliance with Jamf Pro on iOS may see registration fail on devices running Self Service 11.4.

Current Actions: We have halted the phased release of 11.4, are verifying update/distribution paths, and are preparing a corrected build to restore registration on affected devices.

Impact: Device Compliance registration on iOS for devices running Self Service 11.4.

We appreciate your patience and are committed to resolving this as swiftly as possible.