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Outage in Jamf

Intermittent authentication failures when logging into Jamf Protect

Resolved Major
November 18, 2025 - Started 5 months ago - Lasted 28 minutes
Official incident page

Incident Report

Some customers are experiencing an inability to authenticate via OIDC when accessing the Jamf Protect Admin Console with Jamf ID or their IdP configured in Jamf Account, due to an upstream issue with our IDaaS provider.
Components affected
Jamf eu-west-2: Protect Jamf ap-northeast-1: Protect Jamf us-east-1: Protect Jamf eu-central-1: Protect Jamf ap-southeast-2: Protect

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/18/2025 04:36PM

This incident has been resolved.

MONITORING 5 months ago - at 11/18/2025 04:33PM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 11/18/2025 04:31PM

Our IDaaS provider has taken the necessary remediation steps and we are now observing full recovery. We are continuing to monitor this issue, however all symptoms have resolved.

INVESTIGATING 5 months ago - at 11/18/2025 04:09PM

Some customers are experiencing an inability to authenticate via OIDC when accessing the Jamf Protect Admin Console with Jamf ID or their IdP configured in Jamf Account, due to an upstream issue with our IDaaS provider.

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