Outage in Jamf

Performance Degradation – SecureDNS (APAC)

Resolved Minor

December 10, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Date/Time: 2025-12-10 01:30 UTC We are investigating increased latency in SecureDNS policy evaluation for Jamf Security Cloud and Jamf Safe Internet in the APAC region. Customers may experience intermittent delays in DNS resolution. Customer Impact: Partial service degradation; browsing or connectivity may be slower for affected users. Affected Services: SecureDNS (Jamf Security Cloud / Jamf Safe Internet) Affected Regions: APAC (ap-northeast-1) Jamf Engineering is investigating and monitoring performance. Updates to follow. No customer action required at this time.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/10/2025 03:37AM

This incident has been resolved.

MONITORING about 2 months ago - at 12/10/2025 03:20AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 12/10/2025 01:53AM

Date/Time: 2025-12-10 01:30 UTC

We are investigating increased latency in SecureDNS policy evaluation for Jamf Security Cloud and Jamf Safe Internet in the APAC region. Customers may experience intermittent delays in DNS resolution.

Customer Impact: Partial service degradation; browsing or connectivity may be slower for affected users.
Affected Services: SecureDNS (Jamf Security Cloud / Jamf Safe Internet)
Affected Regions: APAC (ap-northeast-1)

Jamf Engineering is investigating and monitoring performance. Updates to follow. No customer action required at this time.

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