Outage in Jamf
Jamf Trust / Private Access Connectivity Interruption
Resolved MajorIncident Report
Summary AI Generated
Jamf Trust customers on macOS and iOS/iPadOS experienced connectivity failures for 48 minutes, with devices unable to establish stable tunnel connections and cycling between bypass mode and tunnel recovery, disrupting ZTNA and Private Access functionality. The issue was caused by VPN load balancer infrastructure in the APAC region experiencing an unexpected restart due to resource constraints. The problem was resolved by scaling up the infrastructure, and full service was restored with automatic reconnection for customers.
Customers using Jamf Trust on macOS and iOS/iPadOS are experiencing connectivity failures. Devices are unable to establish a stable tunnel connection and are cycling between bypass mode and tunnel recovery. General internet access remains unaffected, but ZTNA and Private Access functionality is disrupted.
Our engineering team is actively investigating the root cause. This is being treated as a critical incident and is our top priority. We appreciate your patience and are committed to resolving this as swiftly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 04/21/2026 03:03AM
Full service has been restored, and we will conduct a post-incident review.
We appreciate your patience and apologise for any disruption caused.
MONITORING
15 days ago - at 04/21/2026 02:45AM
Infrastructure has been successfully scaled up. Services are being monitored to confirm stability. No action is required from customers and Jamf Trust should reconnect automatically.
IDENTIFIED
15 days ago - at 04/21/2026 02:36AM
We have identified that VPN load balancer infrastructure in the APAC region (apse2) experienced an unexpected restart due to resource constraints. Infrastructure has been scaled up and services are being restored. No action is required from customers at this stage, and we will update here once connectivity is restored.
INVESTIGATING
15 days ago - at 04/21/2026 02:15AM
Customers using Jamf Trust on macOS and iOS/iPadOS are experiencing connectivity failures. Devices are unable to establish a stable tunnel connection and are cycling between bypass mode and tunnel recovery. General internet access remains unaffected, but ZTNA and Private Access functionality is disrupted.
Our engineering team is actively investigating the root cause. This is being treated as a critical incident and is our top priority. We appreciate your patience and are committed to resolving this as swiftly as possible.
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