Outage in Jamf
Jamf Protect for macOS - Degraded Performance
Resolved MinorIncident Report
Summary AI Generated
Jamf Protect for macOS experienced degraded performance over approximately 19.5 hours, causing client machines to face delays in retrieving configurations, plan updates, and check-ins to the Jamf Protect backend. Engineers identified the root cause and resolved the incident by rolling back from version 8.16.0 to 8.15.0.
Incident Summary: Degraded Performance in Jamf Protect for macOS,
Customer Impact: Client machines may experience delays with retrieving configurations, plan updates and checking-in to Jamf Protect backend.
Status: The issue is under active investigation by our Engineering teams.
We appreciate your patience and are committed to resolving this as swiftly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/24/2026 01:08PM
This incident has been resolved. In the process we've reverted from version 8.16.0 to 8.15.0. Please refer to the Jamf Protect macOS Security Portal Release Notes for future updates.
MONITORING
about 1 month ago - at 06/23/2026 08:57PM
A fix has been implemented and we are monitoring the results. Performance is expected to continually improve over the next several hours.
IDENTIFIED
about 1 month ago - at 06/23/2026 06:38PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 06/23/2026 05:42PM
Incident Summary: Degraded Performance in Jamf Protect for macOS,
Customer Impact: Client machines may experience delays with retrieving configurations, plan updates and checking-in to Jamf Protect backend.
Status: The issue is under active investigation by our Engineering teams.
We appreciate your patience and are committed to resolving this as swiftly as possible.
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