Outage in Jane

Payfirma not currently processing some payments

Resolved Minor

June 29, 2021 - Started over 4 years ago - Lasted 44 minutes
Official incident page

Incident Report

We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe or Square are unaffected.

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Latest Updates ( sorted recent to last )

RESOLVED over 4 years ago - at 06/29/2021 05:49PM

This incident has been resolved ✅

MONITORING over 4 years ago - at 06/29/2021 05:33PM

Looking like we're in the clear! We'll continue to closely monitor payments through our Payfirma integration for a little bit.

INVESTIGATING over 4 years ago - at 06/29/2021 05:24PM

The Payfirma Team is still investigating the source of the payment challenges, and we'll continue to update you here when we have more information. Clinics using Jane Payments through Stripe or Square are unaffected.

INVESTIGATING over 4 years ago - at 06/29/2021 05:05PM

We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe or Square are unaffected.

Latest Jane outages

Jane's Online Appointments (telehealth) experiencing an issue while connecting to the waiting room - over 3 years ago

Square is experiencing some service issues - over 3 years ago

Square is experiencing some service issues - about 4 years ago

Payfirma not currently processing some payments - about 4 years ago

Internet Service Outage affecting some US customers - about 4 years ago

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