Outage in Jane
Payfirma not currently processing some payments
Resolved MinorIncident Report
We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe or Square are unaffected.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 5 years ago - at 06/29/2021 05:49PM
This incident has been resolved ✅
MONITORING
almost 5 years ago - at 06/29/2021 05:33PM
Looking like we're in the clear! We'll continue to closely monitor payments through our Payfirma integration for a little bit.
INVESTIGATING
almost 5 years ago - at 06/29/2021 05:24PM
The Payfirma Team is still investigating the source of the payment challenges, and we'll continue to update you here when we have more information. Clinics using Jane Payments through Stripe or Square are unaffected.
INVESTIGATING
almost 5 years ago - at 06/29/2021 05:05PM
We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe or Square are unaffected.
Latest Jane outages
Jane's Online Appointments (telehealth) experiencing an issue while connecting to the waiting room - almost 4 years ago
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Square is experiencing some service issues - about 4 years ago
Payfirma not currently processing some payments - over 4 years ago
Internet Service Outage affecting some US customers - over 4 years ago
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