Outage in Jane
Payfirma not currently processing some payments
Resolved MinorIncident Report
We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
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Latest Updates ( sorted recent to last )
RESOLVED
over 5 years ago - at 10/13/2020 12:50PM
This incident was resolved shortly after 3am PST.
INVESTIGATING
over 5 years ago - at 10/13/2020 06:08AM
The Payfirma team is working with their gateway provider on the current payment challenges. We'll be posting our next update here around 6am PST, as they continue to investigate and fix the challenge over night.
Clinics using Jane Payments in-app through Stripe or in-person on Square Terminal are unaffected.
INVESTIGATING
over 5 years ago - at 10/13/2020 05:21AM
The Payfirma team is working with their gateway provider on the current payment challenges. We'll be posting updates here as soon as we have them. Clinics using Jane Payments in-app through Stripe or in-person on Square Terminal are unaffected.
INVESTIGATING
over 5 years ago - at 10/13/2020 04:54AM
We've been in touch with the Payfirma team about their outage, and will continue to post updates here once we have them. Clinics using Jane Payments in-app through Stripe or in-person on Square Terminal are unaffected.
INVESTIGATING
over 5 years ago - at 10/13/2020 04:25AM
We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
Latest Jane outages
Jane's Online Appointments (telehealth) experiencing an issue while connecting to the waiting room - over 3 years ago
Square is experiencing some service issues - over 3 years ago
Square is experiencing some service issues - about 4 years ago
Payfirma not currently processing some payments - about 4 years ago
Internet Service Outage affecting some US customers - about 4 years ago
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