Outage in Jimdo

Jimdo Website Builder: Email settings reset for some domains

Resolved Minor
April 25, 2025 - Started 21 days ago - Lasted about 19 hours
Official incident page

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Outage Details

We are currently investigating an issue where domain settings for a portion of our customers appear to have been reset. As a result, customers who use their Jimdo domain with external email providers may experience disruptions, such as being unable to send or receive emails through their domain-based email addresses. If your domain is affected, manually restoring the email settings should resolve this presently while our engineers are working on a global solution.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/26/2025 06:27AM

The error has been resolved. All missing records should be restored. If you need any assistance, please reach out to our support team

IDENTIFIED 21 days ago - at 04/25/2025 12:49PM

Our engineers have implemented a fix for the issue. It will take a couple of hours to roll out. In the meanwhile, manually restoring the settings will still work.

IDENTIFIED 21 days ago - at 04/25/2025 11:18AM

We are currently investigating an issue where domain settings for a portion of our customers appear to have been reset. As a result, customers who use their Jimdo domain with external email providers may experience disruptions, such as being unable to send or receive emails through their domain-based email addresses.

If your domain is affected, manually restoring the email settings should resolve this presently while our engineers are working on a global solution.

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