Outage in Jira Service Management

Jira Family is unavailable across shards

Resolved Major
January 18, 2024 - Started over 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

We are investigating an issue with outage that is impacting Jira Work management, Jira Software, Jira Service Management and Jira Product Discovery. We will provide more details within the next hour.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/18/2024 04:07PM

Between 06:52 UTC to 10:29 UTC, we experienced an outage for Jira Work Management, Jira Software, and Jira Product Discovery. The issue has been resolved and the service is operating normally.

MONITORING over 1 year ago - at 01/18/2024 10:52AM

Our engineering team has implemented fixes for Jira and should be recovered again. We will continue to monitor all systems.

IDENTIFIED over 1 year ago - at 01/18/2024 09:49AM

We have identified the root cause of the issue and working on the fix.

INVESTIGATING over 1 year ago - at 01/18/2024 08:35AM

We are investigating an issue with outage that is impacting Jira Work management, Jira Software, Jira Service Management and Jira Product Discovery. We will provide more details within the next hour.

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