Outage in Jira Service Management

Component field value not available

Resolved Major
January 09, 2025 - Started 5 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We have identified an incident that caused the components to disappear from the field and affected our Jira, Jira work management and Jira Service Desk Cloud customers. As of now, we do not have a root cause for the incident. We are investigating and will post updates within the next hour.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 01/10/2025 04:01AM

Between 11:30:00 UTC on 9/Jan/25 to 2:30:00 UTC on 10/Jan/25, we experienced a problem displaying the component values in Jira, Jira Work Management and Jira Service Management for some customers. The issue has been resolved and the service is operating normally.

INVESTIGATING 5 days ago - at 01/09/2025 11:21PM

We are continuing to investigate why components are not appearing for some users and will provide updates as we learn more.

INVESTIGATING 5 days ago - at 01/09/2025 09:56PM

We have identified an incident that caused the components to disappear from the field and affected our Jira, Jira work management and Jira Service Desk Cloud customers. As of now, we do not have a root cause for the incident. We are investigating and will post updates within the next hour.

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