Outage in Jira Service Management
Lookup Objects in Automation for Jira Service Management are not functioning
Resolved MajorIncident Report
Summary AI Generated
Jira Service Management experienced a major incident where lookup objects in Automation for Jira Service Management stopped functioning as expected, affecting automated workflows and processes. The issue impacted the Automation for Jira component and prevented users from properly utilizing lookup functionality within their service management automations. The engineering team implemented a fix after 1.7 hours of investigation and monitoring, restoring normal service operations for all affected customers.
We are investigating reports of lookup objects in Automation for Jira Service Management are not functioning as expected. Our engineering teams are actively investigating and working to resolve the issue. We will provide further updates in next 1 hour.
Components affected
Jira Service Management Automation for JiraTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/06/2026 11:17AM
The issue causing failures in the lookup objects within JSM Automation has been resolved. A fix was implemented to address the problem and the service is now operating normally for all affected customers.
MONITORING
6 days ago - at 05/06/2026 10:18AM
A fix has been implemented to address the failures observed in the lookup objects within JSM Automation. We are actively monitoring the situation to ensure stability. We will share the final update within next 1 hour.
INVESTIGATING
6 days ago - at 05/06/2026 09:35AM
We are investigating reports of lookup objects in Automation for Jira Service Management are not functioning as expected. Our engineering teams are actively investigating and working to resolve the issue. We will provide further updates in next 1 hour.
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