Outage in Jira Software

Issue creation failure

Resolved Major
September 12, 2024 - Started 4 months ago - Lasted about 18 hours
Official incident page

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Outage Details

We are investigating an issue with creating Jira issues that is impacting some Jira Cloud customers. We will provide more details within the next hour.
Components affected
Jira Software Create and edit
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/12/2024 11:51PM

Between 2024-09-09 11:06 UTC to 2024-09-12 10:24 UTC, we experienced elevated error rates for Jira issue creation for Jira Cloud. The issue has been resolved and the service is operating normally.

IDENTIFIED 4 months ago - at 09/12/2024 07:02AM

We continue to work on resolving the Jira issue creation function for Jira Cloud. We have identified the root cause and expect recovery shortly.

INVESTIGATING 4 months ago - at 09/12/2024 05:51AM

We are investigating an issue with creating Jira issues that is impacting some Jira Cloud customers. We will provide more details within the next hour.

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