Outage in Jira Software

Jira and confluence has degraded performance

Resolved Major
February 10, 2025 - Started 12 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers. We are currently investigating it and will provide more details within the next 30 minutes.
Components affected
Jira Software Marketplace Jira Software Mobile Jira Software Purchasing & Licensing Jira Software Signup Jira Software Automation for Jira Jira Software Notifications Jira Software Administration Jira Software Viewing content Jira Software Create and edit Jira Software Authentication and User Management Jira Software Search
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 02/10/2025 07:26PM

Between February 10, 2025, at 17:04 PM UTC and 18:32 PM UTC, some customers for Jira Work Management, Jira Service Management, Jira, Jira Product Discovery Cloud and Confluence experienced degraded performance and 500 errors.

We found that cloud products in Brazil encountered an internal limit with our cloud service provider. We redistributed traffic to mitigate this issue and are working with our cloud provider to address this issue in the future.

The issue has been resolved and all the services are operating normally.

IDENTIFIED 12 days ago - at 02/10/2025 06:07PM

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management,Jira Cloud and confluence customers. We are currently investigating it and will provide more details within the next hour.

IDENTIFIED 12 days ago - at 02/10/2025 05:47PM

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers. We are currently investigating it and will provide more details within the next 30 minutes.

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