Jira Work Management Outage History

Users experienced widespread access issues across multiple Atlassian products including Jira Work Management, affecting core functionality like authentication, content viewing, editing, search, notifications, and administration. The incident impacted users' ability to log in and access Atlassian services for 1.7 hours. Atlassian identified the root cause, implemented a mitigation, and fully restored all affected products and services.

Multiple Atlassian products experienced issues affecting core functionality including content viewing, editing, authentication, search, notifications, administration, marketplace, mobile access, purchasing, signup, and Jira automation. The incident was classified as minor and lasted approximately 5 minutes. Teams investigated the issues and committed to providing updates within one hour.

Jira Work Management users experienced an inability to log time while using business boards, affecting the create and edit functionality for 3.4 hours. Engineering teams identified the root cause and deployed a fix to resolve the time logging issue. The service was restored to normal operation for all affected customers.

Jira Work Management experienced a major service disruption lasting 1.9 hours that affected users' ability to view work items, boards, and issues, as well as create and edit functionality. The incident also impacted accessibility to support tickets, degrading the overall work item viewing experience. Service was restored to normal levels, with teams continuing to investigate the root cause.

Jira Work Management experienced a 4-hour service disruption where automation rules invoking Rovo agents failed to complete as expected, also affecting Confluence automation rules using Rovo agents. The incident impacted multiple components including Automation for Jira, content viewing, authentication, search, and notifications. The issue was identified and resolved, with services returning to normal operation and continued monitoring to ensure stability.

Some users experienced login failures across Atlassian products due to authentication service issues that occurred between 05:49 and 06:25 UTC on April 13, 2026. The incident affected the Authentication and User Management and Signup components, preventing users from accessing Atlassian products with their accounts. The underlying issue was addressed and authentication services were restored to normal operation with continued monitoring to ensure stability.

Customers in the APAC region experienced delayed automation events across Jira, Jira Service Management, Jira Work Management, Jira Product Discovery, and Confluence for 53 minutes on March 9th UTC. The engineering team identified the root cause and deployed a hotfix to restore automation performance and process the backlog of delayed events. The issue was fully resolved and all affected services returned to normal operation.