Outage in Jive Software

OAuth Failure on FogBugz Mailbox Connections

Resolved Major
November 14, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of an issue affecting On Demand customers, where an OAuth error is thrown when attempting to establish FogBugz Mailbox Connections. We are working on having this resolved and will provide further information as soon as it is available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/14/2024 10:53AM

This incident has been resolved.

MONITORING about 1 month ago - at 11/14/2024 10:35AM

A fix has been deployed to all customers and the issue should no longer occur. If it still does, please reach out so that we may investigate your specific instance.

IDENTIFIED about 1 month ago - at 11/14/2024 10:33AM

We have identified the root cause of the issue and are deploying the fix to all nodes.

INVESTIGATING about 1 month ago - at 11/14/2024 10:22AM

We are aware of an issue affecting On Demand customers, where an OAuth error is thrown when attempting to establish FogBugz Mailbox Connections.

We are working on having this resolved and will provide further information as soon as it is available.

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