Outage in Jive Software

"Unexpected Error" When Accessing specific User Content

Resolved Major
November 18, 2024 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We are aware of an issue affecting a small number of customers/installations. When attempting to access certain user content, an error message stating "An unexpected error has occurred" may be displayed. Our team is actively investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/19/2024 11:18PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/19/2024 08:56AM

We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.

INVESTIGATING about 1 month ago - at 11/18/2024 04:57PM

We are aware of an issue affecting a small number of customers/installations. When attempting to access certain user content, an error message stating "An unexpected error has occurred" may be displayed.
Our team is actively investigating the issue.

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